Purchase Typora

by typora.io

For activation / trial related questions, please click here.

Table of Contents:

Basic

What is Typora’s pricing plan?

It is one-time payment, not subscription.

A Typora license is granted to the “user”, which can be activated on up to 3 devices from one person for one license with no expiration time.

You will have 15 days to evaluate Typora for free before purchasing a license code. If you’re not satisfied with Typora for any reason, you will be able to get a full refund within 30 days from the license purchase.

Purchase related

Does you offer a free trial?

Yes, we offer a 15-day free trial for the stable version, during which you can test and evaluate Typora.

How to purchase Typora?

Please open our homepage, click Purchase from the right top navigation bar, and then click Purchase button in purchase area to order a Typora license. A checkout screen will appear to accept the payment information. You can change the currency to use and fill in the necessary information to continue with the payment.

After the purchase you will see the license code, and both the license code and the link to your invoice will be sent to your mailbox.

How to use my currency (USD, RMB, etc…) ?

On the payment screen, you can click the top right drop-down button to change both language and currency.

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Changing the region will result in a change of currency and taxes and therefore the final price will be slightly different.

Why can’t my zip code be recognized / validated?

Please click on the top right icon to switch to your own country or region, and then enter your zip code.

Why is my VAT code not recognized/validated?

Please click the top right icon to change to your own country or region, and enter your VAT code.

I cannot successfully purchase

How do I use AliPay (支付宝) ?

After clicking the purchase button on the payment screen above, click the top right drop-down button to switch to Asia -> China. This will allow you to use AliPay as your payment method.

How do I use a coupon code?

After click purchase button on the above checkout screen, you can paste your coupon code into the text entry with the “Coupon Code” title / placeholder inside of it. Please remember to click the “Apply” button right after. The price will be updated after applying the coupons.

Why do I need to input my phone number?

Typora does not require your phone number, and will not record, store or share it. FastSpring (our distributor) requires the phone number field for several months until our chargeback level is assessed.

How do I purchase multiple licenses?

In th Typora website you can click the “+” button or click the product count (“x1”) number to edit how many licenses to buy.

Also, on the payment screen, you can click the “cart” icon and then modify the product count.

Is there bulk licenses or licenses for organizations?

We currently does not offer bulk license (one license code that can activate large amount of devices), if you have many users who wants to use Typora, you will need to buy multiple licenses for them. You can refer How to purchase multiple licenses ? to purchase number of licenses based on your organizations, one license code can be used for one user on at most 3 devices. If one user has more than 3 devices, you will need to buy extra licenses for him / her.

Can I use Typora for free ?

You will have a 15-day free trial before the purchase. If you use the dev version or the Linux version, you will have much longer trial time if you keep Typora updated. However, we may show a “trial button”, disable certain features or shorten trial time in the future, but most functions will be kept.

You may also contact us for a free license or a discount if you have contributed to Typora, including accepted translations, themes, bug reports (being the first to report a certain bug), reviews on your post, etc.

In fact, we have sent coupon codes to contributors if their email address is found on their Github profile page. If you have contributed to Typora, please check your inbox and spam folder before contacting us.

Distributors and Resellers

FastSpring is our official distributor, you can purchase Typora via FastSpring on https://typora.io, https://store.typora.io, https://typora.com.cn or https://typora.onfastspring.com. For resellers, 数码荔枝 (DIGITALYCHEE TECHNOLOGY CO LTD) is our only and exclusive official partner in China, you could purchase Typora at their store.

Tax Related

How to input VAT number?

After click “purchase”, firstly, please click top right button to switch to your country, then if your country is supported, there will be an “input VAT number” field, you can click and input there.

If you meet any trouble, you can submit purchase request here: https://fastspring.com/consumer-support-form/tax-vat-gst/

How to request tax or VAT/GST refund?

For eligible Consumers, FastSpring can refund tax within 30 days of purchase made via credit/debit card, PayPal, or Amazon Payments. Please fill https://fastspring.com/consumer-support-form/tax-vat-gst/.

How to request tax-exempt order ?

You can submit your request here: https://fastspring.com/consumer-support-form/tax-vat-gst/, with following information:

Order Related

I have successfully paid, but FastSpring says my order is unpaid.

In this case, please wait 2 or more hours. Normally, FastSpring performs a risk check. If you still do not receive any completed notification after one hour, please fill in your payment information at https://fastspring.com/consumer-support-form/.

I have successfully paid, but I have not received any email with invoice or license code.

In this case, please wait 2 or more hours. It is usually due to FastSpring performing a risk check. If you still do not receive any completed notification after one hour, please fill in your payment information at https://fastspring.com/consumer-support-form/.

The payment can’t be processed: “We’re sorry your order could not be accepted.”

If you see “We are sorry your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance” after attempting to purchase, please try to use another email address. FastSpring may consider it suspicious if you use secret or temporary email services.

I have paid, but I am redirected to an error page.

In this case, please wait 2 or more hours or fill in your payment information at https://fastspring.com/consumer-support-form/.

I have not received my receipt

After purchase, Typora will send a receipt to your email address.

If you do not receive the receipt, please wait a while and check your spam.

If you still can’t find it, you can open https://typora.onfastspring.com/account, fill in the email address you used for payment, and an email will be sent to you with a link from which you can view all the orders you paid for with that email address.

How to get the invoice?

After purchase, Typora will send you a receipt to your email address, with the product name, license code, price, order reference, and a link to the invoice with the title View Invoice.

If you do not receive the receipt, please wait a little while and check your junk mail.

If you can’t find it, you can open https://typora.onfastspring.com/account, fill in the email address you used for payment, and an email will be sent to you with a link from which you can view all the orders you paid for with that email address. You can click on the “View Invoice” link to view your invoice.

If you have other issues, please fill your request at https://fastspring.com/consumer-support-form/.

If you have purchased Typora from another distributor, please do contact them.

How do I get the order number (order reference)?

After purchase, Typora will send a receipt to your email address with the product name, license code, price, order reference and a link to the invoice with the title “View Invoice”.

If you cannot find it, you can open https://typora.onfastspring.com/account, where you will find the order reference.

How to download or get my invoice in PDF format?

After opening the invoice page (see section above) there will be a download button on the top right. After clicking on it you will get the invoice in PDF format.

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Can I get my money back (refund)?

First of all, we are sorry you don’t want to keep Typora. You can get a refund within 30 days of your purchase. Please submit a request at https://fastspring.com/consumer-support-form/.

Please note that if your purchased number is more than 2, and we found those license key you bought are already activated using different email addresses, we would reject the refund to protect the real end users, unless that are deactivated or not used, or you can prove you are the only end user.

I have other questions…

Please fill https://fastspring.com/consumer-support-form/ for order / purchase related issues.

For questions related to licensing/activation, please see Activate Typora.

For software usage isse, please contact [email protected].